Acquire customer and provide world class support using our WhatsApp Chatbot. 

Get In Touch

Introduction - Hotel & Stays

Customer expectations are rapidly evolving in the hospitality services industry in today’s fast-paced digital era. The guests do not want to wait for hours for a response or manually scroll through websites looking for room availability, amenities, or food options. Imagine your hospitality website coupled with WhatsApp, enabling your guests to get instant answers on queries like room rates, availability, check-in timings, food ordering, spa bookings, and local sightseeing suggestions, all with zero human intervention. That is what an intelligent chatbot for hotel does.

Challenges Hotel Owners Commonly Face

Though infrastructure remains competent, hotels and stays often face:

Delayed Response Time

Guests walk away from bookings if instant responses are not received.

Operational Costs

Costs of employing full-time receptionists and reservation staff can be enormous.

Inefficient Food and Room Services

Downtime in ordering food or amenities is a big issue for guests.

Missed Calls and Inquiries

Leads get lost during peak call hours or off-the-clock times.

Lack of Personalization

Doing it manually does not allow suggestions to be performed with customizable guest profiles.

Low Conversion Rates

After visits to the website or sending an inquiry on WhatsApp, the conversion for many drops significantly.

These issues directly affect bookings, ratings and then bring down revenue. The answer is an AI Chatbot that works 24×7 on repetitive, everywhere, and time-intensive tasks for you.

Advertise your Hotel online.

  • Showcase hotel rooms that may be booked online using WhatsApp broadcasts.
  • Pay immediate attention to your new clientele.

Accept reservations for hotel and stays.

  • Accept consumer inquiries via WhatsApp about your hotel bookings, hours of operation, and other issues.
  • To ensure a positive stay experience, obtain their phone number and email address, and follow up on room reservations and bookings.

Respond to customer inquiries and expedite Booking placement

  • Use WhatsApp to answer immediately to customer questions about the rooms, merchandise, and other details, whether they are placed over the phone or in person.
  • Set up WhatsApp automation for FAQs to guarantee that customers have a positive experience and can put educated room bookings.

Accept payments via WhatsApp to handle bookings faster.

  • Give your customers a faster and more convenient method to pay for their room bookings online.
  • Send checkout links via the WhatsApp Business API to take order payments within the messaging app.

Seek product reviews and consumer feedback for stays.

  • Follow up with clients after their stay to request feedback and evaluations.
  • With Interakt, you can automate a post-purchase delivery feedback request campaign on WhatsApp. Use interactive messages to get quick insights from customers.

Features

Though infrastructure remains competent, hotels and stays often face:

Instant Room Booking & Availability Check

Customers can directly check the availability in real time and confirm their booking.

Custom Offers & Upselling:

You can suggest upgrades or exclusive offers based on the user's profile

Food & Room Service Orders

Using the WhatsApp chatbot, customers can directly scan the code and order any service or food they want to order without visiting the reception with a few clicks.

Booking Reminders & Follow-ups

If any customer has completed half of the task by confirming the availability and all, you can send a reminder to book the room, and also send reminders for the payment dues.

Analytics Dashboard

You can track the interactions, leads, peak booking times, and consumer behaviour.

Why Choose a Chatbot Solution for Your Hotel & Stays in India?

India’s hospitality industry is booming, but so is competition. Guests are comparing 5-star service, instant replies, smooth booking experiences, and personalized attention. A chatbot for hotel or homestay offers 24/7 guest interaction, ensuring you never miss a booking opportunity.

Here are a few reasons to consider:

Instant Booking Assistance

Help your customers book rooms in seconds — even at midnight.

Upselling Made Easy

Suggest add-ons like spa sessions, candlelight dinners, or pickup services.

Reduced Human Error

Automate repetitive queries, freeing your staff for more important tasks.

Cost-Effective Guest Management

Reduce dependency on large customer service teams.

Data Collection

Gain insights into customer preferences and stay patterns.

In short, a chatbot for hotel doesn’t just save time — it enhances guest experience and builds brand loyalty.

Services that a chatbot can provide for Hotels & Stays

1. Hotel Booking Using Chatbot

A hotel booking chatbot streamlines the whole room reservation process for guests. Available 24/7 on your website, WhatsApp, or Facebook, the chatbot can address booking queries in real time without human intervention.

Key Functions:

  • Real-time Availability Check : The chatbot instantly tells the user about which rooms are free, types, pricing, amenities, and offers.
  • Instant Booking : Guests can book through chat, selecting dates, room preferences, number of guests, and payment method.
  • Dynamic Pricing Updates : The bot can sync with the hotel booking engine to show up-to-date pricing and promos.
  • Reminders & Confirmations : Sends booking confirmations, reminders before check-in, and check-out alerts, all in an automated fashion.

2. Guest Service Using Chatbot

Once check-in occurs, the chatbot moves into active concierge mode, imparting instant assistance and improving the guest experience during their stay.

Key Functions:

  • Room Service Requests : Food, drinks, towels, toiletries, and so forth can be ordered through the chatbot interface.
  • Information & Assistance : Common questions are answered, such as "What is the Wi-Fi password?", "What time is check-out?", "When is breakfast served?", "Is the pool open?", "Can I have my spa appointment booked?", and so forth.
  • Housekeeping & Maintenance : Book room cleaning; report a maintenance issue, e.g., the AC is loud or the lights aren't working.
  • Feedback Collection : The bot can solicit quick feedback or ratings from guests after an interaction with a service or upon check-out.

Case study

Travel Company in Himachal - A Case Study

Whispering Pines was receiving multiple WhatsApp messages every day, and the hotel was not able to respond quickly enough, especially during the busiest time. 

Solution: 

A WhatsApp chatbot was integrated to handle queries about room reservations, food orders, and pickup service requests. 

After 30 Days:

  • 65% increase in confirmed bookings 
  • 80% quicker response time
  • 50+ food orders handled by the chatbot every day 
  • Five-star reviews for seamless communication
“Earlier guests would slip away because of late replies. The chatbot changed it all. It is like having a digital front desk that works 24/7!”
Rajeev Sharma, Owner, Whispering Pines

FAQs

No. The chatbot for hotel helps management by handling repetitive queries so that staff can better support guests personally.

Indeed! It speaks Hindi, Gujarati, Marathi, Tamil, Bengali, etc., so it is just perfect for regional guests.

Well, it depends on what features and platform you are looking to set it on! We provide a range of plans designed for homestays, boutique hotels, and resorts alike.

If need be, a chatbot can give a official hand to a human agent. 

Not really. Our solutions also cater for small homestays, boutique villas, and luxury resorts, as much as they do for hotel chains.

Speak with our agent now

Get In Touch
Industry


Copyright© Chatbot Builder 2024. All rights reserved.

Enquire Now