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Get more leads for your tourism enterprises using WhatsApp.

The travel industry in India is rapidly growing, with millions booking trips online. AI-powered chatbots are transforming the sector by offering instant support, 24/7 service, and personalized assistance. From small agencies to large OTAs, chatbots enhance customer engagement and streamline bookings.

Challenges Travel Industry Owners Commonly Face

Travel is the highest booming sector with demand, and has all kinds of challenges that stand in the way of consumer satisfaction and business expansion. However, there are several challenges that is being faced by travel industry owners. Here are a few,

High Volume Of Queries

Handling high volume of queries on topics such as itineraries, visa requirements, cancellations, refunds etc.

Scalability Issue

Expanding a customer service team can afford to be very expensive and an inefficient process.

Delayed Responses

Human agents cannot attend immediately to all queries, especially during peak travel season.

No Personalization

Businesses are typically not able to keep track of user preferences, nor are they able to provide any recommendations.

Booking Errors

Booking errors due to miscommunication or manual processes can result in customer dissatisfaction and negative reviews.

Limited Operating Hours

With traditional agencies and call centers, the working hours are typically fixed. Thus, the rise and fall of opportunities are conversed away.

Features

These are some ways a chatbot could bring convenience and improvement to your travel-related business:

Ticket Booking Assistance

Live Status Updates

24/7 Customer Support

Lead Generation

Smart Post-Booking Support & Complaint Handling

Customer Retention & Loyalty Automation

Break through the noise and get more leads on WhatsApp.

  • Run click-to-Whatsapp advertising with exclusive offers to attract attention. 
  • Use WhatsApp links to advertise on social media and other channels. 
  • Add a WhatsApp widget to your website to start conversations. 
  • Follow up with consumers using automated greeting messages to obtain further information.

Qualify leads on WhatsApp for timely follow-ups based on their travel requirements.

  • Use WhatsApp chatbots to ask for information such as budget, destination, number of travelers, etc.
  • Integrate with CRM to store client data and allocate the appropriate travel agent. 
  • Provide WhatsApp broadcasts that advertise new packages and details based on queries. 
  • Automate FAQs to answer travel queries.

Reduce drop-offs by taking bookings and payments for trip packages over WhatsApp.

  • Take the package customization and requirements to WhatsApp. 
  • Share your final offer and itinerary as PDFs via WhatsApp. 
  • Accept confirmation of reservation and payment over WhatsApp.

Simplify document acquiring and submitting for travel reservations.

  • Configure WhatsApp automation to collect the necessary documents based on the travel destination. 
  • Allows consumers to transmit information such as passport copies, ID cards, COVID certificates, and moreover an encrypted platform.

Send proactive notifications for trip booking confirmation and reminders.

  • Automate scheduling and confirming updates. 
  • Send booking notifications for overseas trips, such as VISA applications and more. 
  • Allow for quick scheduling and service requests over WhatsApp. 
  •  Share boarding cards and e-tickets over WhatsApp for easy document access. 

Use WhatsApp to take it a step further and provide a truly good client experience for travelers.

  • Facilitate easy hotel check-in via WhatsApp. 
  • Provide options for booking for services such as wheelchair help, extra beds, restaurant reservations, and more.

Provide proactive after-purchase customer support and assistance.

  • Accept complaints and requests using interactive messaging and reply buttons. 
  • Request seller and property verification documents using an encrypted website. 
  • Integrate with CRM to manage seller records. 
  • Schedule callbacks and coordinate with destination agents. 
  • Take cancellations and issue reimbursements via chats.

Keep clients engaged for repeat reservations and increase loyalty.

  • Automate feedback from consumers and review requests. 
  • Conduct surveys to gather insights for improving hospitality. 
  • Request referrals from satisfied customers in place of discounts. 
  • Encourage clients to join the loyalty program to receive further perks. 
  • Make it easier to rebook packages at regular intervals. 
  • Send vacation package recommendations based on prior purchases via WhatsApp broadcasts. 
  • Keep clients informed about your agency’s news and media mentions.

Case study

Travel Company in Himachal - A Case Study

Himalayan Getaways is a medium-sized travel agency that uses a WhatsApp chatbot, which caters to booking queries and itinerary planning. Before the chatbot, all inquiries were handled manually, which caused delays and lost leads. 

Results after 3 months:

  • A 70% increase in bookings finalized 
  • Customer support workload was down by 40%
  • Answering 90% of all customer queries was down within 10 seconds 
  • Over 2,000 new leads were captured via WhatsApp alone

“The chatbot truly changed customer engagement. It’s as if having a full-time travel consultant at my disposal 24/7!”
Priya Sharma, Co-Founder, Himalayan Getaways

Why Choose a Chatbot Solution for Your Travel Industry in India?

The Indian travel landscape is highly dynamic, with clients wanting speedy responses, real-time confirmation, and around-the-clock availability. It, therefore, makes it sensible to invest in chatbots. Here’s the reason why you can choose a chatbot solution for your travel industry in India.

Round-the-Clock Support

Travel is not confined to time zones. Your customers could need help at midnight or early morning. A chatbot never sleeps and provides instant support.

Higher Conversion Rates

Bots can help users through all the steps of their booking process, thus reducing drop-off rates and increasing conversions.

Lower Operational Costs

Chatbots lower customer service costs by making human intervention in most of the queries unnecessary.

Better Customer Experience

Instant response, customized recommendations, and zero waiting time make customers happy.

Real-Time Support & Re-Booking

Live updates given to travelers include flight delays, gate changes, weather alerts, or rebooking support at any moment. Alternative options are discussed and implemented by the bot while re-prioritizing itself so that travelers experience a hassle-free trip 24/7.

Upsell Opportunities

At appropriate times, chatbots suggest upgrades, bundles, and add-ons, which tangentially increase your profits. Boost revenue with in-chat suggestions—room upgrades, add-on tours, travel insurance, or seasonal promotions—triggered based on traveler interest and booking progress.

Why use Whatsapp Business API for travel and tourism business?

WhatsApp is putting human communication back into the online sales journey, allowing businesses to better engage and understand their customers.

Enable 24-hour customer service and agent availability.

Automate FAQs for travel and tourism inquiries. 

Streamline your acquisition and engagement campaigns on a single channel.

Natural discussion allows you to learn more about your consumers' needs. 

Optimise travel agents' follow-up time for a higher ROI. 

Proactive communication might help shorten your sales cycle.

FAQs

We have a variety of chatbot solutions that extend support from small travel companies to medium- and large-sized travel companies.

Sure, it can provide information about flights, visas, and packages worldwide. 

Yes. We integrate with verified payment gateways to ensure the transactions are all encrypted and secure.

Depending upon your specifications, it can take anywhere between 2 and 7 days.

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